Terms of service
Handybafej aims to provide clear and convenient shopping support. Whether you have questions about choosing Bedroom Rugs or Entryway Mats, or need assistance with order processing, shipping, or after-sales matters, you are welcome to contact us.
Product Inquiries
If you have questions about product information, product categories, or choosing an item, please contact us by email. Providing the product name or relevant page information will help us respond more accurately.
Order Support
If you need to check your order status, confirm payment information, or ask about order processing, please provide your order number and relevant details. Some order information may no longer be changeable once an order has entered processing or shipping.
Shipping Support
If you have questions about delivery times, shipment tracking, or your shipping address, please contact us with your order number. We will assist with checking the available order and shipping information.
Returns, Refunds, and Exchanges
To request a return, refund, or exchange, please contact our customer support team in accordance with our Return, Refund, and Exchange Policy. Please wait for confirmation and instructions before sending an item back.
Reporting a Problem
If an item arrives damaged, has a quality issue, or does not match your order, please contact us promptly. Include your order number, a description of the issue, and clear photos so we can review the matter and assist you.
Customer Support Contact Information
Email: [email protected]
Phone: +86 13643466621
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We will do our best to respond to inquiries during our stated support hours. Thank you for choosing Handybafej.