Refund policy
We want you to be satisfied with your purchases from Handybafej. If you are not satisfied with an item you receive, you may request a return, refund, or exchange in accordance with the policy below.
Return Request Period
You may contact our customer support team to request a return within 30 days of receiving your item. Requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Conditions
Returned items should, as far as possible, remain in their original condition, including being unused and undamaged, with original packaging and included accessories.
If an item has a quality issue, was damaged during delivery, or does not match your order, please contact us promptly and provide photos of the item and your order information so we can review the situation and offer an appropriate solution.
How to Request a Return
- Contact us at [email protected].
- Provide your order number, product name, and reason for the return.
- If the item is damaged or incorrect, include clear photos.
- Wait for our customer support team to confirm your request and provide return instructions.
- Send the item back according to the instructions provided by our support team.
Please do not send any items back before receiving confirmation and return instructions from our customer support team.
Return Shipping Costs
For returns due to personal reasons, return shipping costs are generally the customer's responsibility.
If a return is caused by a product quality issue, shipping damage, or an incorrect item sent by us, please contact us first to confirm the appropriate solution. Where the issue is verified to be our responsibility, we will provide a reasonable resolution based on the circumstances.
Refund Processing
After we receive and inspect the returned item, we will inform you of the refund decision. Approved refunds are generally submitted for processing within 5–10 business days.
Refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Whether the original shipping fee is refundable will depend on the reason for the return and applicable laws and regulations.
Exchange Policy
If you would like to exchange an item, please contact us by email first and provide your order number, the original product, and the item you would like instead. Exchanges are subject to product availability and confirmation.
Please do not send an item for exchange before receiving confirmation from our customer support team.
Restocking Fees
We do not charge restocking fees for returned items.
Damaged or Incorrect Items
If you receive an item that is visibly damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and relevant photos. We will review the issue and assist you with an appropriate resolution.