FAQ
1. What products does Handybafej sell?
Handybafej focuses on rugs and mats, including Bedroom Rugs and Entryway Mats.
2. How can I place an order?
You can browse products on our website, select the items you wish to purchase, and follow the instructions at checkout to complete your order.
3. How long does order processing take?
Orders are generally processed within 1–3 business days. Weekends and public holidays are excluded from the processing period.
4. How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.
5. How long does delivery take?
After dispatch, estimated delivery takes 7–15 business days. The overall estimated delivery time, including order processing, is approximately 8–18 business days. Actual delivery times may vary.
6. How can I track my order?
After your order has been shipped, we will provide available shipment tracking information. You can use the tracking details to check your delivery progress.
7. Can I change my shipping address?
If your order has not entered processing or shipping, please contact us as soon as possible to request an address change. Changes may not be possible once processing or shipping has begun.
8. Can I cancel my order after placing it?
If your order has not entered processing or shipping, please contact us promptly to request cancellation. Cancellation may not be possible once processing or shipping has begun.
9. Can I return an item after receiving it?
Yes. You may contact our customer support team to request a return within 30 days of receiving your item, subject to the applicable return conditions.
10. Who pays for return shipping?
For returns due to personal reasons, return shipping costs are generally the customer's responsibility. If an item has a quality issue, was damaged during delivery, or is incorrect, please contact us first to confirm the appropriate solution.
11. How long do refunds take?
After the returned item has been received and inspected, approved refunds are generally submitted for processing within 5–10 business days. The actual time for funds to appear depends on your payment provider or bank.
12. Can I request an exchange?
Yes. Please contact us by email first with your order number and the details of the item you would like instead. Exchanges are subject to product availability and confirmation.
13. Are there any restocking fees?
No. Handybafej does not charge restocking fees for returned items.
14. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number, a description of the issue, and clear photos. We will review the situation and assist you.
15. How can I contact customer support?
You can reach us through the following channels:
Email: [email protected]
Phone: +86 13643466621
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).